Bonus Terms and Conditions

These Bonus Terms and Conditions apply to every bonus, free spins offer, cashback, free bet, prize draw and tournament we make available to players in the United Kingdom. They sit alongside our general Terms and Conditions and our Privacy Policy and form part of your agreement with us. By claiming a promotion, you accept these terms.

Each promotion also carries its own terms, shown on the promotion itself and in the cashier. Where those specific terms say something different, they take priority for that promotion only. Where they are silent, these terms apply, and where both are silent, our general Terms and Conditions apply.

To claim any promotion from us, all of the following must be true:

• You are 18 or over. We hold a gaming licence and verify the age and identity of every account holder.
• Your account is open, in your own name and in your own currency, and is not suspended, self-excluded or in a time-out.
• You hold one account only with us. Where we identify duplicate accounts, promotions credited to them may be removed.
• You are resident in a country we accept players from, as confirmed during registration.
• You are playing for your own entertainment and not on behalf of anyone else or as part of a group acting together.

Opting in

Most promotions need an action from you before they are credited. Depending on the offer, that may mean selecting the promotion in the cashier before you deposit, entering the code shown with the offer, or opting in from the promotions area of your account. If you deposit without opting in, we may not be able to add the bonus afterwards.

Qualifying deposits and payment methods

Where an offer depends on a deposit, the minimum qualifying amount is shown in the cashier at the time you claim it. Deposits below that amount do not trigger the offer. Some payment methods are excluded from deposit-based promotions; the methods that qualify are listed with the offer and in the cashier.

1. Choose the promotion in the cashier or enter the code shown with it.
2. Make a deposit of at least the qualifying amount using a method that qualifies for the offer.
3. Double-check that the bonus or free spins appear in your account balance before you start to play.
4. If the offer has not been credited, contact us before placing further bets so we can look into it.

Time limits

Every promotion runs for a limited period, and bonus funds and free spins have their own expiry window once credited. Both are shown with the offer and in your account. Any bonus balance, free spins or unconverted winnings left when that window closes are removed, and we are not able to reinstate them.

How wagering is counted

Bonus funds carry a wagering requirement: an amount you need to stake before the bonus and anything won from it become cash you can withdraw. The requirement for each offer, and whether it applies to the bonus alone or to the bonus and the qualifying deposit together, is shown with the promotion. Your progress is shown in your account while the bonus is active.

Only real bets placed with the bonus count towards the requirement. Bets that are cancelled, voided, refunded or placed in free-play mode do not count, and neither do bets placed on games excluded from the offer.

Maximum stake and maximum conversion

While a wagering requirement is open, a maximum stake per bet, spin or hand applies. That cap is shown with the promotion. Some offers also cap the amount of bonus winnings that can be converted to cash; where that applies, the cap is shown with the offer and anything above it is removed when the bonus converts.

Order in which your funds are used

Where your balance holds both cash and bonus funds, bets are taken in the order set out in the cashier for the offer you are playing. Free spin winnings are usually credited as bonus funds and are subject to the same requirement. Once wagering is complete, the balance becomes cash and the normal withdrawal rules in our general Terms and Conditions apply.

You can ask us to remove an active bonus at any time through live chat or by e-mail, and you do not have to take part in any promotion we offer. If you cancel a bonus, or request a withdrawal before the wagering requirement is met, the bonus and any winnings still attached to it are forfeited. Your remaining cash balance stays yours and can be withdrawn as normal.

• Withdrawals are paid once your identity and age have been verified and your chosen method has been confirmed.
• A bonus cannot be withdrawn as cash while the wagering requirement is open.
• Where a deposit is reversed, charged back or cancelled, any bonus linked to it is removed.
• If a game, bet or jackpot result is affected by a fault, the affected bets and any related bonus credit may be voided.

If you believe a bonus has been removed in error, contact us and we will look over the betting history on your account and explain the outcome.

Promotions are offered in good faith, for entertainment. We monitor promotional play to keep offers fair for everyone, and we may remove a bonus, withhold related winnings or close an account where we find it has been misused.

The following count as misuse of a promotion:

• Opening or using more than one account, or acting together with other players to claim the same offer repeatedly.
• Giving false registration, identity or payment details, or using a payment method that is not in your name.
• Betting patterns designed only to clear a wagering requirement at low risk, such as covering opposing outcomes or using equal and opposite bets.
• Using software, scripts or automated play to place bets, or taking advantage of a known fault in a game or in the cashier.

We may change, suspend or withdraw any promotion, and we may change these Bonus Terms and Conditions, for example to reflect changes in the law, in our licence conditions or in the games we offer. Changes do not affect a bonus you have already claimed and are already wagering, unless we are required to apply them sooner. The current version is always the one published on this page, and our records of your bets and bonus balances are used to settle any question about how an offer was applied.

Our promotions are only for players aged 18 and over, and they should never be a reason to spend more than you planned. You can set deposit, loss, stake and session limits at any time in your account, take a time-out, or self-exclude for a longer period. You can also turn off marketing messages in your account settings, so that promotional offers are no longer sent to you, while your account stays open.

If anything on this page is unclear, or you would like us to look over how an offer has been applied to your account, contact our team on live chat or e-mail support@casino-royalelounge.co.uk. Complaints about a promotion are looked into under the complaints procedure in our general Terms and Conditions, and we will tell you the outcome in writing.