About Royale Lounge Casino

This page explains who we are, how we run Royale Lounge Casino and what you can expect from us as a player. It covers our games, our commitments and the checks we carry out on accounts.

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Who we are

Royale Lounge Casino is an online casino for players in the United Kingdom. Our lobby brings together slots, live dealer tables and jackpot games from established studios, and the same account works in a browser on desktop, tablet and mobile.

We hold a gaming licence and verify the identity of every account holder, so play is open only to adults who have passed our checks.

Slots: three-reel classics, video slots and themed series from established studios.
Live tables: roulette, blackjack, baccarat and game shows hosted by dealers in real time.
Jackpots: progressive and fixed prize pools, with current totals shown in the lobby.

What we stand for

A few plain commitments shape how the site is run day to day.

Fair play. Outcomes come from the suppliers' random number generators, tested independently of us. Each game's rules and return figures sit in its help screen.
Fast payouts. Once a withdrawal has passed our checks, it goes back to the method you deposited with, within the times set out in the cashier.
Safer gambling. The tools to cap your own play sit in your account, and we would rather you used them early than late.
18+ only. Registration and play are for adults, and we close any account we find belongs to someone under age.

How we look after players

Account verification

Before your first withdrawal, and at any other point where a check is required, we ask for proof of identity, address and ownership of your payment method. Documents go to trained staff, are stored securely and are used only for the check itself.

Secure payments

Deposits and withdrawals run over encrypted connections through the providers shown in the cashier. We never ask for your password, and we will never contact you to request it.

Support around the clock

Live chat is open at any hour, and you can write to us at support@casino-royalelounge.co.uk. Tell us what happened and we will look into it and come back to you with a clear answer.

Staying in control

Deposit limits, time-outs and self-exclusion are all available in your account, and a tighter limit applies as soon as you confirm it.

Free, confidential help is available from GambleAware, GamCare and the National Gambling Helpline. To block yourself from gambling sites licensed in Great Britain, you can register with GamStop.

Gambling should stay entertainment

If play stops feeling like entertainment, use the tools in your account or speak to one of the organisations named above. This site is for adults aged 18 and over only.