Terms & Conditions

These terms apply to your use of Royale Lounge Casino, including the games, promotions and payment services available through your account. By registering, placing a stake or claiming an offer, you confirm that you have read these terms and agree to them.

Individual games, promotions and payment methods may carry their own rules. Those rules apply in addition to these terms, and where the two conflict, the rules for that game or offer take priority.

We update these terms from time to time, for example when the law changes, when our licensing obligations change, or when we add games or payment methods.

• The current version is always published on this page, with the date it took effect shown alongside it.
• Where a change materially affects your rights, we tell you by e-mail or by a message in your account before it applies.
• If you do not accept a change, you can close your account and withdraw any available balance, subject to the checks set out below.
• Using your account after a change takes effect means you accept the updated terms.

You may only hold an account with us if you meet the conditions in this section, and we can ask you to show that you still meet them at any time.

Age and residence

You must be 18 or over to open an account, place a stake or claim a promotion. Gambling by anyone under 18 is an offence. If we find that an account holder is under 18, we close the account, void any winnings and return deposits to their source. Accounts on this site are intended for players resident in the United Kingdom.

One account per person

Each person may hold one account. We treat accounts that share a household, device, payment method or IP address as linked and may limit promotions across them. Duplicate accounts are closed, and bonus funds or winnings gained through them can be voided.

The details you register with

Your name, date of birth, address, e-mail and payment details must be accurate and your own. You cannot deposit with a card or wallet held in someone else's name. Please tell us when your details change: a mismatch between your account and your payment method will delay a withdrawal.

Keeping your login safe

• Keep your password and any security codes to yourself, and do not let anyone else use your account.
• Tell us straight away through live chat or support@casino-royalelounge.co.uk if you think someone else has access.
• You are responsible for activity on your account until you report a problem to us.

Checks before your first withdrawal

We verify identity, age and address before we release a first withdrawal, and we may repeat checks later. Your account stays open while a check is in progress, but the withdrawal is held as pending until it is complete.

Source-of-funds checks

Where our licence conditions or anti-money-laundering obligations require it, we ask for information about the source of the money you gamble with. We ask only for what is needed, we handle it as described in our privacy policy, and we may restrict deposits or withdrawals until we receive it.

Deposits

Deposits are made through the methods shown in the cashier, which also sets out minimum and maximum amounts and any processing times. Funds must come from an account in your own name. We do not offer credit.

Withdrawals

We return money by the same method you deposited with wherever that method supports it; if it does not, we use another route in your name and may ask for extra confirmation. Withdrawal limits and expected timescales are shown in the cashier, and once we release a payment the time it takes to arrive depends on your provider.

Every offer has its own terms, published with the offer itself. Those terms set out who can claim it and what you need to do before bonus funds, or winnings from them, can be withdrawn. Please read them before you opt in.

Terms attached to an offer commonly cover:

• a wagering requirement that must be met before a withdrawal
• a maximum stake while a bonus is active
• an expiry period after which unused bonus funds and related winnings are removed
• games that are excluded or that contribute at a reduced rate
• a cap on winnings from free spins and no-deposit offers

Tools in your account

Gambling should stay affordable and enjoyable. The tools below are free and take effect as described in your account settings.

• Deposit limits on a daily, weekly or monthly basis; a reduction applies straight away, while an increase takes effect after a cooling-off period.
• Time-outs that lock your account for a short fixed period.
• Self-exclusion for a longer minimum period, during which we close your account to play, remove you from marketing and will not reopen it early.
• Reality checks and session history, so you can see the time and money you have spent.

Free, confidential support is available from GambleAware, GamCare and the National Gambling Helpline. GamStop lets you self-exclude from all licensed online operators in Great Britain in one step.

Closing your account

You can ask us to close your account at any time through live chat or support@casino-royalelounge.co.uk. We return any available balance to a verified payment method in your name once outstanding checks are complete.

We may suspend or close an account where you breach these terms, hold more than one account, give us false information, attempt fraud, chargebacks or collusion, where the law or our licence requires it, or where the account has been inactive for the period shown in the cashier.

If something goes wrong

Write to us at support@casino-royalelounge.co.uk or use live chat. Please include your username, the date and time, and what you expected to happen. We acknowledge complaints promptly, look into them and reply within a reasonable time, and we tell you if we need longer.

If you are not satisfied with our final answer, you can refer the matter free of charge to the independent dispute resolution service we use. We give you its details with our final response.

Liability

We take care to keep the site and the games working properly, but we cannot promise uninterrupted service. We are not liable for losses caused by your equipment or connection, by a failure to keep your login details safe, or by events outside our reasonable control. A game round affected by an obvious error or malfunction is void and stakes are returned. Nothing here limits liability that cannot be limited by law.

Governing law

These terms are governed by the laws of England and Wales, and any dispute between us is dealt with under those laws. If any part of these terms is found to be unenforceable, the rest continues to apply.