Cookies Policy

Cookies are small text files that a website places on your device when you visit it. They let the site recognise your browser on your next page load or your next visit, and they hold short pieces of information such as a session reference, a display setting, or a record of the choices you have made about cookies themselves.

We also use technologies that work in a similar way, including local storage in your browser, software kits inside our mobile apps, and small tracking pixels in web pages and e-mails. Where this policy says cookies, it covers those technologies too.

We use them for four broad reasons: to keep your account and your session secure, to understand how the site performs, to remember the settings you have chosen, and to measure the advertising we run. Some cookies are set by us. Others are set by the service providers that support our platform, payments, security and advertising, and those are listed in the cookie notice on the site.

The cookie notice on the site groups cookies into the four categories below. You can accept or refuse each of the optional categories on its own.

Strictly necessary cookies

These cookies are needed to run the site and to keep your account safe, so they cannot be switched off through the cookie notice. As the holder of a gaming licence we must verify accounts and keep play restricted to customers aged 18 or over, and some of these cookies support that work.

• Keeping you signed in as you move between the lobby, the cashier and your account pages.
• Spreading traffic across our servers and blocking automated attempts to sign in to accounts.
• Applying a deposit limit, a time-out or a self-exclusion the moment you open the site, so the setting cannot be bypassed by changing device.

Performance and analytics cookies

These cookies tell us how the site is being used so we can fix faults and make pages load faster. The information is combined across visitors, and we do not use it to make decisions about an individual player's account.

• Counting visits to a page and noting which routes through the site end in an error message.
• Measuring how long the cashier takes to load on different devices and connections.

Functionality cookies

These cookies remember the choices you make so that you do not have to set them again each time.

• Holding your language and display settings, such as sound on or off.
• Keeping a list of the games you opened most recently, or remembering that you have dismissed an on-screen message.
• Running the live chat window and carrying your earlier messages into a new chat.

Marketing cookies

These cookies measure the advertising we run and, where you have agreed to it, allow our adverts to be shown to you on other websites. They can also record that a visit followed one of our adverts, which is how commission is worked out for partners in our affiliate programme.

• Limiting how often the same advert is shown to you.
• Recording that a registration or a deposit followed a particular campaign.

We do not use marketing cookies to advertise to accounts closed under self-exclusion, to customers registered with GamStop, or to anyone who has asked us to stop sending marketing.

You choose which optional categories to allow. Strictly necessary cookies stay on, because the site cannot keep your session secure without them.

In the cookie notice on the site

1. Open the cookie settings control, which appears when you first arrive and stays available in the footer of every page.
2. Switch each optional category on or off and read the short description shown next to it.
3. Save your choices. They take effect straight away on the browser and device you are using.
4. Come back whenever you want to change them. If you clear your cookies, your saved choices go too and the notice will appear again.

In your browser or device settings

Every current browser lets you control cookies from its settings or preferences menu, usually under privacy or site data. From there you can:

• Block or delete cookies for all websites, or only for ours.
• Ask to be told each time a cookie is set.
• Clear cookies when you close the browser, or use a private browsing window.
• Clear local storage and other site data, which usually sits in the same part of the menu.

In our mobile apps, advertising identifiers are controlled in your device settings rather than in a browser. Changing settings on one device does not change them on another, so you may need to repeat the steps on each phone, tablet or computer you use.

Refusing optional cookies does not stop you using the site, but blocking cookies at browser level, including strictly necessary ones, means parts of the site may not work fully.

• You may be signed out while moving between pages, or unable to sign in at all.
• The cashier, identity checks and some games may fail to load or may stop part-way through.
• Settings you expect to be remembered, such as display options, will reset on each visit.
• The cookie notice will keep appearing, because the record of your choices is itself stored in a cookie.
• Faults you run into will be harder for us to trace when you contact our support team.

We update this policy when the cookies we use change, when a new service provider is added, or when the law or our licence conditions require it. The current version is always the one published here, and the categories listed in the cookie notice on the site are kept in step with it.

If you have a question about cookies, want help changing your settings, or would like to know more about how a particular category is used, write to us at support@casino-royalelounge.co.uk or start a live chat on the site. Our team will look into it and reply to you by e-mail.